TimShop is the new Tim Hortons online store where you can purchase Tims Merch and your favourite Tims at Home products — and have them delivered right to your door.

You can access TimShop through the Tim Hortons app or by visiting TimShop.ca.

Sorry, TimShop is only available in Canada for now.

Nope! You can use our guest checkout, but we encourage you to create an account so you can start earning Tims RewardsPoints on eligible TimShop purchases. Your points can be redeemed for free coffee and other tasty menu items in our restaurants or by ordering through the Tim Hortons app.

TimShop carries a selection of Tims at Home coffee and beverage products like our Original Blend Fine Grind Coffee,  Keurig K-Cup pods, Hot Chocolate, and more! You can also buy Tims Merch, including apparel, seasonal items, and accessories.

Visit TimShop.ca or head over to TimShop in the Tim Hortons app to explore our products. When you find something you like, simply add it to your cart and go through online checkout. We’ll prepare your order and ship it to you.

All orders placed on TimShop come with tracking information. When you place an order, you’ll get a confirmation email from us. When your order has been processed and shipped, you’ll receive a shipment confirmation email with the tracking link(s) and any other relevant information.

If you recently placed an order and haven’t received a confirmation email, please contact our customer support team at https://www.timhortons.ca/support.

If you accidentally put in the wrong shipping address or made a mistake in your order, please contact us at https://www.timhortons.ca/support to request a change as soon as possible to request a change. We can only make changes to an order before it’s shipped. 

Unfortunately, we are unable to offer refunds on orders once they have been shipped.

We ship our products nationwide across Canada.

Delivery times depend on the shipping address. Estimated delivery times are calculated at checkout.

We’re very sorry to hear about your experience. If your order is damaged — or you received an incorrect or faulty product—please contact us at https://www.timhortons.ca/support to request a refund. 

Please note, all refund requests must be made within 30 days of your initial purchase. 

Your satisfaction is our number one priority, so please reach out to us at https://www.timhortons.ca/support.

One of our team members will be happy to help! If you have questions about a specific order, make sure to include the order number in your message so that we can provide you answers as quickly as possible.

We accept payments from most major payment providers, like MasterCard.

If you’re not satisfied with your purchase, you can request a refund for qualifying products within 30 days of the initial purchase. For safety reasons, consumable food and beverage products are not eligible for return.

Items purchased online cannot be returned at Tim Hortons restaurant locations or retail stores. Products must be returned in their original condition and packaging. The refund amount will be based on the price paid after any coupons and discounts.

Consumable food and beverage products are not eligible for return or refund. Products marked “Final sale” or “Clearance” are not eligible for return or refund.

Guests are to return products in the same condition they purchased them in — tags must not be removed, and products must be in their original packaging.

The currency used on TimShop is CAD.

No, you cannot redeem Tims Rewards Points for TimShop products at this time.

For a limited time only, you’ll earn 10 Tims Rewards Points per $1you spend on eligible transactions. Terms apply, see https://timshop.timhortons.ca/pages/tims-rewards-timshop-offer-terms-and-conditions for details.

You can leave reviews for any of the products that you purchase on TimShop. We value your feedback! By providing honest reviews, you also help other guests make informed choices when deciding which products to buy. 

Please note: We will not tolerate any content that includes hate speech or offensive language. Our aim is to foster a positive and informative environment for all guests.  

See our Review and User Posting Policy for details.  https://timshop.timhortons.ca/pages/review-and-user-posting-policy